WHO I HELP
Primarily internal clients, including the immediate team and AAB Group clients.
HOW I HELP
Ensuring a great client experience from onboarding and onward while focusing on simplifying and standardising processes for efficiency.
Works closely with the HR and Health & Safety Consultants, Advisors and the sales team. This includes engaging with AAB Group teams, including People & Culture, Finance and IT.
‘‘I REALLY ENJOY WORKING IN PARTNERSHIP WITH CLIENTS WHO SHARE OUR VALUES, AND I LOVE IT WHEN WE EMBED OURSELVES IN OUR CLIENTS’ BUSINESSES, BECOMING THEIR TRUSTED PARTNERS.’’
Claire Walker is our Business Operations Manager based in our Edinburgh office. She has extensive experience with HR and Health & Safety support for start-up, scaling and established SME businesses. Claire works closely with our internal teams and maintains contact with external clients, seeking feedback and resolving queries.
‘An ideal client relationship involves a partnership with shared values and AAB People aims to become a trusted partner embedded in our clients’ businesses. I love to see the feedback we get from our clients which tells me we are really adding value as a team.’
CONSISTENT & RESPONSIVE SERVICE
Clients predominantly look for a consistent and responsive service from an expert team they can trust. Seeing our clients’ businesses grow and flourish as a result of the people plan we have implemented and the ongoing support we are able to provide is a real high point for me.
We have a brilliantly talented team here at AAB People and, whilst I see that every day, it is always brilliant to see client feedback which confirms they feel just the same.
CLIENT FIRST APPROACH
‘I am particularly passionate about continuously improving our processes to further enhance our client experience. I strive to prioritise and adapt to evolving client needs – adopting a client first approach. I am always thinking about how things work today and how they might need to evolve in the future as our clients’ needs change and we continue to grow as a business.’
EXCITED FOR THE FUTURE
Since joining AAB my role has continually evolved and I have really enjoyed being able to bring my experience from outside of the Group for the benefit of our clients and team. I also love the stretch my role provides and the learning opportunities it brings, especially as we continue to grow as a business.
The growth journey of AAB is what excites me most which brings with it a wider service offering for our clients, and ultimately allows us to standout from our competitors.